Administration

Guest Services Representative

Reports to:

Administrative Services Manager
 

Start Date:
Spring 2021
 

We are looking for highly organized candidates with excellent people skills for the position of Guest Services Representative.  Guest Services Representatives are responsible for providing front desk services, primary responsibility to answer phones, receive and process bookings and cancellations.

The best Guest Services Representatives will have tremendous patience when dealing with guests and accommodate their needs with enthusiasm and pose poise?.

To be successful in the role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel and proficient with computer skills.  Prior experience would be considered an asset.

Guest Services Responsibilities

• Greet clients and visitors with a positive, helpful attitude

• Being a source of information to guests on various matters related to Wesley Acres

• Announce guest as necessary

• Assisting with a variety of administrative tasks including copying, faxing, taking notes, processing payments, recording work orders

• Answering phones in a professional manner, and routing calls as necessary

• Assisting colleagues as necessary

• Performing ad-hoc administrative duties

• Providing excellent customer service

• Booking facilities

• Processing and balancing guest payments & refunds

Competencies

• Cooperation - Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.

• Works well with a wide range of individuals to contribute to a team environment

• Accountability - Takes ownership of personal workload

• Adaptability – Flexibility in responding to changing conditions, priorities, technologies, and requirements.

• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

• Conflict Management - Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.

• Decision Making - Makes concrete, well-informed and thought-out decisions that support the overall organization. Has the ability to make quick, effective decisions even when data and details are limited.

• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives

• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.

• Communication - Expresses and transmits information with consistency and clarity.

Job Requirements

• Consistent, professional dress and manner

• Excellent written and verbal communication skills

• Competency in Microsoft applications including Work, Excel and Outlook

• Willing to learn new applications

• Good time management skills

• Ability to contribute positively as part of a team, helping out with various tasks as required.

Work Conditions

• Flexible hours, including evenings, weekends, and holidays

• Interaction with employees, management, and the public at large

• Physically demanding tasks, standing and moving for long periods of time

​

Email resume to: executivedirector@wesleyacres.com

Harbour Ridge Kids Camp

Harbour Ridge Camp Director

Reports to:

Executive Director, Wesley Acres Retreat Centre and Campground
 

Start Date:
Spring 2021
 

Job Summary
To create a safe, irresistible environment for campers to experience Jesus. As the Camp Director at Harbour Ridge, the primary purpose of this role is to provide oversight to programming, staff leadership and operations at Harbour Ridge. In the non-summer seasons this role will also support the ministry of Wesley Acres and Harbour Ridge as needed including, but not limited to, student and camper recruitment, promotions and recreational services. The Harbour Ridge Camp Director will work closely with Executive Director, Administrative Services Manager and all other staff at Wesley Acres.
 

Specific Accountabilities
• Summer program development
• Year-round promotion and connection with alumni and camper recruitments
• Non-Summer Recreation programming at Wesley Acres for retreat groups (directed programming, ie. high ropes and low ropes)
• Seasonal staff recruitment and management
 

Essential Summer Tasks
• Do everything possible to show campers the most amazing summer camp experience
• Communicate to all staff the importance of operating within the camp philosophies, rules, guidelines, and policies
• Assume overall responsibilities for the entire camp, staff and campers (planning, training, implementation)
• Be sensitive to the emotional and developmental needs of staff, and demonstrate a genuine interest in them
• Facilitate and oversee appropriate discipline amongst the campers and staff
• Ensure staff forms and payroll information is kept up to date
• Organize and oversee registration as needed
• Assist with phone calls as needed
• Complies with the requirements of the Occupational Health and Safety Policy by being aware of your responsibilities and working in the safest possible manner
• Maintains safe and clean facilities by developing, enforcing and complying with procedures, rules and regulations
• Coordination of excellent delivery of recreational programming to groups and retreats
• Working in other departments as required for the smooth operation of Harbour Ridge Camps
• Facilitate the gathering of photos, stories for marketing videos to promote camp
 

Essential Year-Round Tasks
• Coordination of excellent delivery of recreational programming to groups and retreats
• Seasonal staff recruitment
o Produce a strategy each year for attracting and sourcing and resourcing staff
o Attending and sourcing opportunities to recruit
• Communication on behalf of Wesley Acres and its departments to staff recruitment for Harbour Ridge Camps
• Create and engage Harbour Ridge Alumni community, plan community building events, communication and support
• Manage within an approved budget and analyze the cost effectiveness of each camp
• Evaluate each camp and season as a whole - determine program popularity and assess the accomplishment of Harbour Ridge’s mission. This includes following up with campers and guardians through post-camp surveys
• Conduct mid-summer and post-summer evaluations of all staff with accountability to each job description
• Promoting Camp - marketing, videos, postcards, social media, brochure, newsletters
• Begin and maintain a working relationship with Prince Edward County and surrounding areas Church Children’s Ministry and Youth Pastors/Directors, recreational directors etc.
 

Job Specifications
Education
• Campers or Youth training, a necessity
• Preference will be given to candidates who have obtained Camp Ministry (BA, Camp Ministry)
• Management/Leadership Training
Experience
• Working with campers, youth, camp ministry, etc.

• Leadership - planning, oversight of programming, etc.

• High Ropes / Low Ropes certifications an asset (or willingness to get them)

Other Requirements
• Interviewing potential teens and young adults for employment
• Mature in conduct

• Professional in communication, conduct and appearance
• Comfortable navigating social media
• Proficient in using Google Suites, Microsoft Office, Zoom, etc.

• Problem solver

• Quick on feet, quick responding and handling crises

• Successfully complete a criminal record check

• A heart for discipling young people to be passionate followers of Jesus Christ

• Agree to and sign Wesley Acres’ statement of faith (See Appendix A)

• Be ready and willing to share the Gospel

• Be 'coachable' and show an interest in personal development, learning and growth

• Provide ongoing encouragement, support and training for other team members • Maintain an environment which is warm, welcoming and where everyone feels valued and respected

• Responsible, enthusiastic and outgoing

• Strong interpersonal skills

• Assist in finding and applying for Government/Grant funding

• Develop job descriptions, interview and train seasonal staff

• Develop partnerships with other potential groups
Physical Demands
General office environment and physical working conditions. High stress conditions are likely to exist during peak registration periods (ie. Summer Camp Season). Physical requirements of a camp director position will include: prolonged standing, bending, walking, hiking; requires hand-eye coordination and manual dexterity to manipulate outdoor equipment and camp activities; requires normal range of hearing and eyesight to record, prepare and communicate appropriate camper/activity programs and the ability to lift up to 20 lbs; willing to work in camp setting and work irregular hours with limited or simple equipment and facilities; and with daily exposure to sun, heat, bugs etc.
Working Conditions (hours, environment, etc.)
• Weekend work will be required, mostly during the months of July and August.
• All staff members are expected to share in the vision and ministry of Wesley Acres and Harbour Ridge Camp regardless of their role or position
• Some travel may be required from time to time during the non-summer months
 

About Harbour Ridge

Harbour Ridge Camp is a ministry of Wesley Acres Inc. Wesley Acres is located in Prince Edward County overlooking Sandbanks Provincial Park.
Wesley Acres, Inc. is an affiliate of the Free Methodist Church in Canada.
Wesley Acres Retreat Centre and
Campground

APPENDIX A
Wesley Acres Statement of Faith
● The Holy Scriptures, as originally given by God, are divinely inspired, infallible, entirely trustworthy, and constitute the only supreme authority in all matters of faith and conduct.
● There is one God, eternally existent in three persons: Father, Son and Holy Spirit.
● Our Lord Jesus Christ is God manifest in the flesh; we affirm His virgin birth, sinless humanity, divine miracles, vicarious and atoning death, bodily resurrection, ascension, ongoing mediatorial work, and personal return in power and glory.
● The salvation of lost and sinful humanity is possible only through the merits of the shed blood of the Lord Jesus Christ, received by faith and apart from works, and is characterized by regeneration by the Holy Spirit.
● The Holy Spirit enables believers to live a holy life, to witness and work for the Lord Jesus Christ.
● The Church, the body of Christ, consists of all true believers.
● Ultimately God will judge the living and the dead, those who are saved until the resurrection of life, those who are lost until the resurrection of damnation.

​

Email resume to: executivedirector@wesleyacres.com

Harbour Ridge Kids Camp

Group

Leader

(Formerly Cabin Leader)

Reports to:

Executive Director, Harbour Ridge Camp Director
 

Start Date:
Spring 2021
 

Responsibilities

• Create an awesome experience for all campers.

• Group supervision of campers with attention to all of the following: program, health, safety, cleanliness, character, skill development and happiness.

• Be concerned for the social adjustment of EACH camper.

• Help campers, as needed, in each activity.

• Promote camper participation in ALL activities.

• Set a good example of ALL you do at camp.  Camp is a fun learning experience.

• Work with Camp Directors and other camp staff to assist when needed.

• Follows directions well

• Carry out duties in a positive and productive manner

• Adheres to COVID protocols as set out by Health Unit and management

• Helps with and ensures cleaning procedures are enforced  

In order to have a safe, healthy camp that is a good experience for everyone, group leaders will NOT:

• Use inappropriate language

• Engage in or permit verbal or non-verbal put-downs of others

• Permit vandalism of property

• Permit littering of any kind

• Engage in horseplay or physical “rough-housing” with campers

• Be under the influence of or in possession of any drugs, alcohol, vaping or tobacco products.

• Use cell phones while ‘on-duty’

• Follow Covid-19 protocols outlined in training

Group Leader Qualifications

• Ability to work as a team member with other group leaders and adult staff members.

• Responsible, friendly, enthusiastic, patient, and willing to learn

• Ability to maintain enthusiastic and positive attitude

​

Email resume to:

Housekeeping

Housekeeper

Reports to:

Housekeeping Supervisor
 

Start Date:
Spring 2021
 

Job Summary

We are looking to hire a Housekeeper to join our cleaning team.  Your will ensure that all accommodations and indoor facilities remain clean and ready for use.  You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, and doing laundry on a daily basis.  You should be able to lift 25 pounds and have an eye for cleanliness.

Housekeeper Responsibilities

• Ensure all indoor & outdoor public facilities are clean and acceptable for public use

• Ensure all accommodations are clean and ready for the arrival of guests

• Clean (vacuum, sweep and mop floors), prepare, and inspect all accommodations and indoor & outdoor facilities

• Clean and stock restrooms & porta-potties

• Collect and dispose of trash

• Assist guests when necessary

• Keep linen room stocked

• Clean up spills with appropriate equipment

• Properly clean upholstered furniture

• Ensure all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures are adhered to at all times

• Notify supervisor of necessary repairs

• Ensure that safe work practices are being followed

• Ensure that all employees comply with company policies, procedures, and ethical standards

• Participate in site and workplace inspections

Competencies

• Cooperation - Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.

• Works well with a wide range of individuals to contribute to a team environment

• Accountability - Takes ownership of personal workload

• Adaptability - Adapts and responds to changing conditions, priorities, technologies, and requirements.

• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

• Conflict Management - Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.

• Decision Making - Makes concrete, well-informed and thought-out decisions that support the overall organization. Has the ability to make quick, effective decisions even when data and details are limited.

• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives

• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.

• Communication - Expresses and transmits information with consistency and clarity.

Job Requirements

• Experience in the housekeeping industry preferred

• Work well unsupervised

• Ability to lift at least 25 pounds

• Ability to remain calm and poised in urgent situations

• Ability to maintain a professional appearance and interact positively with guests

• Ability to perform physically demanding tasks, including standing, for prolonged periods of time

• Ability to work in a variety of environmental conditions including hot rooms in the middle of summer

Work Conditions

• Flexible hours, including evenings, weekends, and holidays

• Interaction with employees, management, and the public at large

• Physically demanding tasks, standing and moving for long periods of time

​

Email resume to: executivedirector@wesleyacres.com

Maintenance

Maintenance Assistant

Reports to:

Manager of Buildings and Grounds
 

Start Date:
Spring 2021
 

Job Summary

We are looking for a maintenance assistant who is responsible for overall maintenance of equipment and infrastructure, can perform trailer repairs, trailer setup and ground maintenance.

This full-time position requires flexibility and the need to take instruction well and work independently after receiving instruction.

Responsibilities

• Dealing with fellow members, volunteers, outside agencies, lot leaseholders and guests in a professional manner, while being firm and knowledgeable to achieve objectives

• Ensure equipment and rolling stock are serviced, maintained, and operational.

• Working with manager, aid in ensuring all buildings are maintained and in good repair.

• Aid in the maintenance of the grounds, including grass cutting, garbage removal, recycling and maintaining beach area

• Provide services to lot leases, within the limitations of people, time and materials including moving and leveling trailers, decks, providing gravel and topsoil to sites and performing repair work though work order system

• Assist in security and safety on grounds

• Perform minor building repairs (plumbing, electrical, drywall, sewer, water and painting)

• Implement preventative maintenance measures

• Maintain inventory of equipment, tools and supplies

• Complete inspections with Manager of buildings, tools and equipment

• Respond quickly in the event of an emergency – notifying appropriate people and following safety protocols

Job Requirements

• Class G Drivers license

• Prior experience with equipment is an asset

• Consistent, professional dress and manner

• Good written and verbal communication skills

• Good time management skills

• Ability to work independently and as part of a team

• Knowledge of hand and power tools

• Capable of climbing ladders

• Willingness to listen and apply instructions

• Willingness to think creatively

• Ability to work independently

• Understanding of small engines

• Willingness to learn how to operate small equipment

Competencies

• Cooperation - Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.

• Works well with a wide range of individuals to contribute to a team environment

• Accountability - Takes ownership of personal workload

• Adaptability - Adapts and responds to changing conditions, priorities, technologies, and requirements.

• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

• Conflict Management - Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.

• Decision Making - Makes concrete, well-informed and thought-out decisions that support the overall organization. Has the ability to make quick, effective decisions even when data and details are limited.

• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives

• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.

• Communication - Expresses and transmits information with consistency and clarity.

Work Conditions

• Flexible hours, including evenings, weekends, and holidays

• Interaction with employees, management, and the public at large

• Physically demanding tasks, standing and moving for long periods of time.  Must be able to lift at least 25 lbs, climb a ladder

• Training will be provided

​

Email resume to: executivedirector@wesleyacres.com